Ticket Email Generator (Groups)
1. Sales, Departments & Ticket Info
Sales / Agent code (e.g., JWILCOX)
Departments / Groups to include (goes to Cc)
Repair Ticket Number
Order Number
Customer Name
Stream Deck macro: paste sales code (JWILCOX, etc.), tick groups, then Tab 1 → 2 → 3 and paste Ticket, Order, Name.
Reset ticket fields & groups:
Ctrl + Shift + R
(or click button)
Reset
2. Generated Email (Tab-friendly)
To:
Converted to MDxxxxx@rentex.com
Cc:
Base CC → PMs → Techs → others
Subject
Damaged Equipment Notification format
Body
default M&D paragraph
Content auto-updates when ticket info, groups, contacts, or sales change. No "Generate" click needed.
3. Contacts & Group Membership (Base CC / PM / Tech)
Show / Hide contacts editor
Add Person
Reset to Defaults
Export Contacts
Import Contacts
People marked "Base CC" are on every email. PMs/Techs get added based on selected departments.
Name
Email
Base CC
(every email)
Role
Group Membership
PM / Tech / None
Audio
Video
Projection
Computers
Camera
Monitors
LED
General AV
Screens